Table of Contents Preface Table of Contents Part I. Task Analysis for Human-Computer Interaction: Foundations. Ch. ZZZDAN Understanding Task Analysis for Human-Computer Interaction. Dan Diaper Ch. ZZZSAUL Working Through Task-Centred System Design. Saul Greenberg Ch. ZZZHTA Hierarchical Task Analysis. John Annett Ch. ZZZGOMS GOMS Models and Task Analysis. David Kieras Ch. ZZZJACK Scenario-Based Task Analysis. Kentaro Go and John M. Carroll Ch. ZZZTAX2 Comparing Task Models for User Interface Design. Quentin Limbourg & Jean Vanderdonckt Ch. ZZZDUT DUTCH: Designing for Users and Tasks from Concepts to Handles. Gerrit C. van der Veer & Martjin van Welie Part II. Preface p. ix List of Contributors p. xi The Handbook of Task Analysis for Human-Computer Interaction p. xv I Foundations p. 1 References p. 4 1 Understanding Task Analysis for Human-Computer Interaction p. 5 References p. 45 2 Working Through Task-Centered System Design p. 49 References p. 66 3 Hierarchical Task Analysis p. 67 References p. 81 4 Goms Models and Task Analysis p. 83 Appendix: Sample Goms Model p. 110 References p. 115 5 Scenario-Based Task Analysis p. 117 References p. 133 6 Comparing Task Models for User Interface Design p. 135 Appendix: Overview of the Entity-Relationship-Attribute Model p. 152 References p. 153 7 Dutch: Designing for Users and Tasks from Concepts to Handles p. 155 References p. 172 II It Industry Perspectives p. 175 References p. 178 8 A Multicultural Approach to Task Analysis: Capturing User Requirements for a Global Software Application p. 179 References p. 192 9 The Jiet Design Process for E-Business Applications p. 193 References p. 220 10 User-System Interaction Scripts p. 221 References p. 230 11 Task Layer Maps: a Task Analysis Technique for the Rest of Us p. 231 Appendix: Formal Definitions of the Properties of Partial Ordering p. 245 References p. 246 12 Task Analysis for E-Commerce and the Web p. 247 References p. 261 13 Using Task Data in Designing the Swanwick Air Traffic Control Centre p. 263 References p. 274 III Human Perspectives p. 275 References p. 278 14 Task Analysis Through Cognitive Archeology p. 279 References p. 289 15 Cognitive Task Analysis in Interacting Cognitive Subsystems p. 291 Appendix A a Specification of Ics p. 308 Appendix B Glossary of Ics Terms p. 320 References p. 324 16 Critical Decision Method Data Analysis p. 327 References p. 344 17 Using Task Analysis for Information Requirements Specification: the Sub-Goal Template (sgt) Method p. 347 References p. 366 18 Task Analysis for Error Identification p. 367 References p. 379 19 Trigger Analysis: Understanding Broken Tasks p. 381 References p. 399 20 The Application of Human Ability Requirements to Virtual Environment Interface Design and Evaluation p. 401 Appendix: Definition of Human Abilities Required for Active Locomotion p. 418 References p. 420 21 Activity Theory: Another Perspective on Task Analysis p. 423 References p. 439 IV Computing Perspectives p. 441 References p. 444 22 Choosing the Right Task-Modeling Notation: a Taxonomy p. 445 References p. 464 23 Environments for the Construction and Use of Task Models p. 467 References p. 480 24 Concurtasktrees: an Engineered Notation for Task Models p. 483 References p. 500 25 Using Formal Specification Techniques for the Modeling of Tasks and the Generation of Human-Computer User Interface Specifications p. 503 References p. 527 26 One Goal, Many Tasks, Many Devices: from Abstract User Task Specification to User Interfaces p. 531 References p. 550 27 Linking Task and Dialogue Modeling: Toward an Integrated Software Engineering Method p. 551 References p. 565 V Today and Tomorrow p. 567 Reference p. 568 28 The Psychology of Task Analysis Today p. 569 References p. 583 29 Experiences People Value: the New Frontier of Task Analysis p. 585 References p. 601 30 Wishing on a Star: the Future of Task Analysis p. 603 References p. 618 Author Index p. 621 Subject Index Ch. ZZZAFF Experiences People Value: The New Frontier for Task Analysis. John Karat, Clare-Marie Karat & John Vergo Ch. ZZZSTAR Wishing on a sTAr: The Future of Task Analysis. Dan Diaper & Neville A. Stanton Citation Index Content Index